Shipping policy

BaytNova ensures reliable delivery across all regions of KSA.

  • National Address: Per 2026 TGA mandates, customers must provide a valid National Address (Short Code) to ensure successful delivery.

  • Delivery Timelines: * Major Cities (Riyadh, Jeddah, Dammam): 2–3 business days.

    • Other Regions: 3–7 business days.

  • Shipping Fees: Rates are calculated at checkout based on weight and location. We offer free shipping on orders exceeding a specific promotional threshold.

  • Delayed Delivery: If your order is not delivered within 15 days of the expected date, you have the right to cancel and receive a full refund.

  • Tracking: A tracking number will be sent via SMS/Email once the package leaves our warehouse.